The IT Service Management (ITSM) system is an online web-based platform where IT service requests can be tracked, prioritized, managed, and evaluated as part of the management goal to improve the quality of IT support delivered, maintain collaboration and documentation on the support tasks, and to enhance the overall performance shifting IT service requests from unorganized individual responses, into a process-based practice.
The system is available live on the link: https://itsm-support.net/