Quality Assurance Department

Quality Assurance & Enhancement Mechanisms

The notion of quality underpinning the framework adopted by AOU is of fit for purpose. The quality assurance systems and mechanisms ensure that its approaches objectively review, monitor and reflect on the efficacy and relevance of the Programmes structure and the relevant teaching and learning provisions. The Quality Assurance system ensures that the teaching and learning environment and University’s overall provision are fit for purpose. The quality assurance systems apply to all Branches and Faculties and to both academic and support staff through and cuts across the socio-political settings within which they operate. The Arab Open University’s quality assurance systems and mechanisms can be classified as internal and external quality assurance.

Internal Quality Assurance and Enhancement

Internal quality assurance mechanisms are continuous and shall be consistent with the quality assurance framework set forth in the University policies and shall include mechanisms to assess the following areas:

• Quality of programmes and courses

• Quality of academic provisions

• Quality of academic staff

• Quality of teaching and learning experience

• Quality of student assessment: Internal moderation

• Quality of administrative and infrastructural support services

• Quality of resources and facilities

• Quality of research and community service

Regular internal reviews are conducted to ensure that the Quality Assurance strategy is implemented. Through the University Council and Central Quality Assurance Committee, AOU determines and approves any additional quality management frameworks for all Branches and

Faculties that may be deemed necessary.

External Quality Assurance and Enhancement

External Quality Assurance and Enhancement mechanisms are usually based on the internal quality assurance measures and mechanisms (self-evaluation and internal monitoring procedures), to ensure that high quality standards are maintained. The following external mechanisms are periodically utilized:

• External Examiners

• Validation and Accreditation through CICP

• External Professional bodies in the Branch countries

• Local accreditation bodies in the Branch countries

• Employer and graduate feedback